Terms of service

1. Introduction
These Terms and Conditions govern your use of the Jani website and any purchases made through it. By accessing our site or placing an order, you agree to these terms. Please read them carefully.
Jani is a Kenyan-made skincare and hospitality amenities brand committed to eco- certified, responsibly produced products.

2. Ordering
By placing an order on our website, you confirm that you are legally capable of entering into a binding contract and that all information provided is accurate and complete.
Orders are subject to availability and acceptance. We reserve the right to decline or cancel any order at our discretion, including in cases of pricing errors or suspected fraudulent activity. If your order is cancelled after payment has been processed, you will receive a full refund.

3. Pricing and Payment
All prices are listed in Kenyan Shillings (KES) unless otherwise stated and are inclusive of applicable taxes. We reserve the right to update pricing at any time without prior notice. Changes will not affect orders already confirmed.
Payment must be made in full at the time of purchase. We accept the payment methods listed at checkout. By submitting payment, you confirm you are authorised to use the chosen payment method.

4. Shipping and Delivery
We aim to dispatch orders within the timeframe indicated at checkout. Delivery timelines are estimates and may vary depending on location and courier availability.
Jani is not liable for delays caused by third -party delivery services. Risk of loss or damage to products passes to you upon delivery. If your order arrives damaged, please contact us within 48 hours of receipt.

5. Returns and Refunds
We want you to be satisfied with your purchase. If you receive a product that is damaged, defective, or incorrectly supplied, please contact us within 7 days of delivery and we will arrange a replacement or refund.
For hygiene reasons, we are unable to accept returns on opened or used products unless they are faulty. To initiate a return, contact us at info@janibeauty.co.ke with your order details and a description of the issue.

6. Product Information
We make every effort to ensure product descriptions, ingredient lists, and images are accurate. However, slight variations may occur. If you have specific concerns about ingredients or suitability for your skin type, we recommend consulting a dermatologist before use.

7. Intellectual Property
All content on this website, including text, logos, and product photography, is the property of Jani and may not be reproduced, distributed, or used without prior written consent.

8. Limitation of Liability
To the fullest extent permitted by law, Jani shall not be liable for any indirect, incidental, or consequential loss arising from the use of our website or products. Our liability in connection with any order shall not exceed the value of that order.
Nothing in these terms limits our liability for fraud, death, or personal injury caused by our negligence.

9. Data Sharing and Marketing Consent
Your personal data is handled in accordance with our Privacy Policy. As Jani Beauty operates in partnership with Serenity Spa, we may offer you personalized experiences across both brands.
• Co-Branded Marketing:
By opting in, you provide explicit consent for Jani Beauty to share your contact details and purchase history with Serenity Spa Limited for the purpose of receiving personalized marketing, appointment reminders, and exclusive offers via Email, SMS, WhatsApp, or any other digital communication channels.
• Withdrawal of Consent:
You may withdraw your consent for this data sharing at any time by contacting us at privacy@janibeauty.co.ke

10. Jani Rewards Loyalty Program
Participation:
The Jani Rewards program is a loyalty service provided by Jani Beauty. Participation is voluntary and subject to these Terms. By creating an account and participating, you agree to the collection and processing of your purchase history and personal data for the purpose of managing your points balance and rewards.
Earning and Redemption:
Points are earned on qualifying purchases as specified at checkout. Points are not redeemable for cash and cannot be transferred between accounts. We reserve the right to verify the validity of points and deduct points associated with returned products.
Program Modification and Termination:
Jani Beauty reserves the right to modify, restrict, or terminate the Jani Rewards program or any aspect of its features (including point values and reward eligibility) at any time, at our sole discretion, with or without notice.
Limitation of Liability:
The program is provided on an "as-is" basis. Jani Beauty shall not be liable for any technical failures, system errors, or inaccuracies in point balances, nor for any loss or damage arising from your participation in the program, except where such liability cannot be excluded by law.
Fraud and Abuse:
We reserve the right to take appropriate administrative or legal action, including the cancellation of earned points and termination of program participation, if we suspect fraud, misrepresentation, or abuse of the program rules.

11. Governing Law
These Terms and Conditions are governed by the laws of Kenya. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the Kenyan courts.

12. Changes to These Terms
We may update these Terms and Conditions from time to time. The most current version will always be available on our website. Continued use of the site following any changes constitutes your acceptance of the updated terms.

13. Contact
If you have any questions about these terms, please contact us at: info@janibeauty.co.ke | +254 709 313 500