Frequently Asked Questions
We offer skin type analysis at our store in Village Market. Alternatively, Serenity Spa offer free 20-minute skin consultations.
We sincerely apologise for any inconvenience this may cause. If you receive a damaged or incorrect item, please contact our customer service team immediately with your order number and a photo of the damaged or incorrect item. We will arrange for a replacement or provide a refund as quickly as possible to ensure your satisfaction.
Browse our products, add your selections to the cart, and follow the checkout process. It's that simple!
Shipping rates vary based on your location. Just enter your address and it will show you your shipping fee.
At this time, we only offer shipping within Kenya. We are working on expanding our shipping options to include international destinations in the near future.
We want you to be completely satisfied with your purchase. If you’re not happy with a product, you can return it within 30 days of purchase, provided it is unused and in its original packaging.
You can purchase Jani products directly through our website, our Village Market store or find us at selected stockists.
