Refund policy

Returns & Refunds

We want you to be satisfied with your purchase. If you receive a product that is damaged, defective, or incorrectly supplied, please contact us within 7 days of delivery and we will arrange a replacement or refund.

For hygiene reasons, we are unable to accept returns on opened or used products unless they are faulty.

To initiate a return, contact us at info@janibeauty.co.ke with your order details and a description of the issue.