How do I know my order was placed successfully?

After completing your purchase, you will receive an order confirmation email with the details of your order, including the items purchased, shipping address, and total amount charged. If you do not receive this email within a few minutes, please check your spam/junk folder or contact our customer service team for assistance.

Can I modify or cancel my order after it has been placed?

Once an order has been placed, we begin processing it immediately to ensure timely delivery. If you need to modify or cancel your order, please contact our customer service team as soon as possible. While we cannot guarantee changes can be made, we will do our best to accommodate your request. The sooner you contact us, the better we can assist you.

What should I do if I receive a damaged or incorrect item?

We sincerely apologise for any inconvenience this may cause. If you receive a damaged or incorrect item, please contact our customer service team immediately with your order number and a photo of the damaged or incorrect item. We will arrange for a replacement or provide a refund as quickly as possible to ensure your satisfaction.

How do I track my Jani Beauty order?

While we currently do not offer real-time tracking, you will receive an email notification once your order has been shipped. This email will include details such as the estimated delivery date. For further updates on your order status, you can visit our Shipping + Returns page or contact our customer support team.

How long will it take to receive my order?

Orders are typically processed and delivered within 1-2 business days for Nairobi customers. Outside of Nairobi, delivery times may vary depending on your location but generally take between 3-7 business days. If there are any delays due to high demand or unforeseen circumstances, we will notify you via email and provide updates on your expected delivery date.

Does Jani Beauty offer international shipping?

At this time, we only offer shipping within Kenya. We are working on expanding our shipping options to include international destinations in the near future. For the latest updates on our shipping policies and to see when international shipping becomes available, please visit our Shipping + Returns page or sign up for our newsletter.

What is your return policy?

We want you to be completely satisfied with your purchase. If you’re not happy with a product, you can return it within 30 days of purchase, provided it is unused and in its original packaging. For detailed instructions on how to initiate a return and to understand our full policy, please refer to our Shipping + Returns page.

What payment methods do you accept?

We accept a variety of secure payment methods, including M-Pesa, credit/debit cards (Visa, MasterCard) through Pesapal. All transactions are securely processed to protect your payment information, ensuring a safe and seamless shopping experience on our website. Contact us here for any questions on payments.